Errors

Error

Description

COMMON ERRORS

No XML

No XML query was provided in the request.

Wrong XML

The XML query provided in the request is not properly formatted.

Wrong query format

The XML does not contain root element.

Invalid action

The action parameter is empty or is not an allowed action.

AUTHENTICATION ERRORS

Wrong User ID or Key

The UserID/UserKey pair was not found.

ADD/UPDATE SUB-USER VALIDATION ERRORS

You don't have permission to create trial users

You cannot create trial users.

You don't have permission to create sub users

You cannot create sub users.

You don't have permission to manage this user

You can manage only users who had been created by you.

action_user_id : User not found

User with id which you set doesn't exist.

action_user_id : This field is required

action_user_id is required field for following actions:

  • UpdateSubUser
  • DeleteSubUser
  • GetUserInfo
  • GetSubUsers
  • GetASM
  • GetStorageSpace
  • GetBandwidthStat
  • GetBandwidthStatGroupDate