Notifications offers a robust notification system via our API that provides update notifications on nearly every aspect of a job.

<?xml version="1.0"?>
    <!-- Main params -->
    <userid><<id>></userid> <!-- required -->
    <userkey><<key>></userkey> <!-- required -->
    <action>[Action]</action> <!-- required -->
    <source>[SourceFile]</source> <!-- required -->
    <format> <!-- required -->
        <!-- Format params -->
    "query": {
        "userid": "<<id>>", // required
        "userkey": "<<key>>", // required
        "action": "[Action]", // required
        "source": "[SourceFile]", // required
        "notify_format": "[xml|json]",
        "notify": "[NotifyURL]",
        "notify_encoding_errors": "[NotifyEncodingErrorURL]",
        "notify_upload": "[NotifyUploadURL]",
        "notify_upload_extended": "[yes|no]",
        "notify_live_start": "[NotifyLiveStartedURL]",
        "qc_notify": "[QCNotifyURL]",
        "qc_start_notify": "[QCStartNotifyURL]",
        "extended_notify", "[yes|no]",
        "format": [ // required
                 // Format params

URL Format

HTTP(s) URLhttps://domain.tld/path-to-endpoint
AWS API Gatewayhttps://[Key:Secret]:[ApiID].execute-api.[Region][StageName]/
AWS SNS Topicarn:aws:sns:[Region]:[AWSAccountID]:[TopicName]
Emailmailto:[email protected]


For AWS API Gateway

Credentials in the URL can be omitted. In this case, we will use our credentials to authenticate call to your API Gateway.


For Email

You can provide several email addresses separated by a comma.
E.g. mailto:[email protected], [email protected]


For HTTP(s) URLs

HTTP(s) notification requests could come from these IP ranges: "" and ""

Amazon SNS Configuration

Here are a few steps that will help you to set up Amazon SNS topics.

  1. Go to the AWS SNS console
  2. Select region
  3. Create new Topic
  4. Set Publish access for all aws customers or for:
    - AWS user: 1a85ad8fea02b4d948b962948f69972a72da6bed800a7e9ca7d0b43dc61d5869
    - Account ID: "AWS": "456240961796"
    - ARN ID: arn:aws:iam::456240961796:root
    JSON policy:{ "Sid": "__console_pub_0", "Effect": "Allow", "Principal": { "AWS": "arn:aws:iam::456240961796:root" }, "Action": "SNS:Publish", "Resource": "%TopicARN%" }
  5. Add subscriptions. Don't forget to confirm these subscriptions.

More information about how to use Amazon SNS you can read in the official documentation.



You can use any supported region for the Amazon SNS topic. It isn't a requirement to be set the same as the media processing region.
Supported regions:

  • ap-east-1
  • ap-northeast-1
  • ap-northeast-2
  • ap-south-1
  • ap-southeast-1
  • ap-southeast-2
  • ca-central-1
  • eu-central-1
  • eu-north-1
  • eu-west-1
  • eu-west-2
  • eu-west-3
  • fips-us-east-1
  • fips-us-east-2
  • fips-us-west-1
  • fips-us-west-2
  • me-south-1
  • sa-east-1
  • us-east-1
  • us-east-2
  • us-west-1
  • us-west-2


ParameterDescriptionAllowed ValuesDefault Value
notify_format Can be XML (default) or JSON – defines response format.xml, jsonxml
notify Request to be notified about job results.
This field may be specified for AddMedia and AddMediaBenchmark actions.
• Valid URL
• Email
notify_encoding_errors Notify if media finishes with encoding errors.• Valid URL
• Email
notify_upload Notify when media uploaded to the specified destination.• Valid URL
• Email
notify_upload_extended Same as above with output parameters included.yes, nono
notify_live_startNotify when live task is ready for playback.• Valid URL
• Email
qc_notifyNotify when QC processing finished for each output format.• Valid URL
• Email
qc_start_notifyNotify when QC processing started for each output format.• Valid URL
• Email
extended_notifyAdd output_json and audio_validation data to the Notification response body.yes, nono


When using the notify_upload parameter...

For advanced_hls, advanced_mss, and advanced_dash outputs, a notification for each stream will be sent.

If the <notify_upload_extended /> parameter is set to yes, output parameters will be included with notification callback(s). Please note that this feature doesn’t currently work with multibitrate output formats).