Below is a list of error codes, descriptions, and suggested fixes. Please see our notifications section to learn how to receive notifications when encoding errors occur. Never hesitate to contact support with questions.
| Error Code | Description | Suggestion |
|---|---|---|
| ECOM00101 | Could not write header for output file | The specified codec that you have selected does not support your specified output. You may be including or omitting certain parameters that are not supported for this format. In addition to that, you may need special parameters to be specified. Please check if you are explicitly allowed the specified video and audio codecs for this format. |
| ECOM00102 | Error while opening file | Our encoding platform is experiencing issues decoding your source file. It may be the case that your source file uses some features that our decoder doesn't currently support. Please visit https://www.encoding.com/formats for more information. |
| ECOM00122 | Unknown format | This error could denote a few different issues: 1) Your source file may be corrupted. Please verify that your source has uploaded in its entirety. 2) Double check that your file is supported by encoding.com. It may not be supported. Check it against our source listing: http://www.encoding.com/formats 3) The path to your source may not be valid. Be sure the source URL you specified is correct in path and syntax. |
| ECOM00103 | Incorrect frame size | Please check the frame size is correctly specified in your request. Make sure that it does not contain whitespaces or zero dimensions (for example 0x240). It would also be useful for you to inspect your source video to ensure that the video you are submitting has the correct dimensions specified in your source media. |
| ECOM00104 | Frame size must be a multiple of 2 | You'll receive this message when you've specified an invalid width or height value in your request. When specifying size as WxH, both width and height must be a multiple of 2. |
| ECOM00105 | Crop size must be a multiple of 2 | You'll receive this message when you have chosen crop parameters that are not divisible by 2. Please double check your request for any odd numbers. |
| ECOM00106 | Error while opening codec for output stream | It is possible to create tasks that just don't meet the specs for certain codecs. Please ensure that the specified parameters (bit rate, audio sampling rate, number of audio channels) meet the requirements of the specified codec. |
| ECOM00107 | Unknown encoder | You'll receive this error when you've specified an output codec that encoding.com does not support. Please check if the codec you've requested is part of our the services that we offer. Visit https://www.encoding.com/formats for more information. |
| ECOM00108 | Unsupported codec for output stream | There are certain formats that need to have certain parameters defined before they will work properly. In such cases you must specify these values explicitly in your request. |
| ECOM00109 | Output file does not contain any stream | It seems your source file looks like a valid video container, but it doesn't contain any video/audio data. Be sure the source URL you specified returns valid data and there is no JavaScript or external references that can't be interpreted by our platform. |
| ECOM00201 | - | - |
| ECOM00110 | Cannot allocate temp picture, check pix fmt | You'll receive this error if you've specified a frame size that is not acceptable to the format you have chosen. This will happen when the frame size that is requested is too large for the selected codec. |
| ECOM00202 | Error putting thumbnail | This error is encountered when our platform is unable to deliver the thumbnail to the specified destination. Please verify the path, syntax and permissions and retry your request. |
| ECOM00111 | Unsupported codec .* for input | Your source file is not supported. Please visit https://www.encoding.com/formats for more information. |
| ECOM00203 | S3 Download error | When you submit jobs to us via an Amazon S3 location, it's imperative that we can read it. Please refer to the Knowledge Base article on setting permissions if your source file is to be encoded properly. https://help.encoding.com/knowledge-base/article/how-can-i-use-a-amazon-s3-file-as-a-source/ |
| ECOM00112 | Encoding was not completed: .*: could not find codec parameters | Your source file did not contain a video stream. Please check your source file for a video stream if the request that you made was for an output requiring audio and video. |
| ECOM00204 | S3 Upload Error: Access denied | When you encounter this error, first verify that the S3 destination bucket has been granted write permissions for AWS user fastencoding. Please view the knowledge base article on S3 delivery for further explanation: https://edchelp.wpengine.com/knowledge-base/article/setting-permissions-for-amazon-s3-bucket-delivery-from-encoding-com/ |
| ECOM00205 | Upload Error: Couldn't resolve host | The username in your destination must be URL encoded. For example, if '@' is part of your username, you must replace the '@' in the username part of your destination URL with '%40'. |
| ECOM00206 | Upload Error: Uploaded unaligned file size | Please make sure the source file was not moved or deleted during upload. There's also the chance that the network during transit. Please re-upload and try again. |
| ECOM00207 | Error putting file to S3 | It appears the destination folder does not have permissions set properly. Please ensure that the specified destination bucket exists. You can read all about S3 Amazon permissions for destinations at this Knowledge Base article: https://help.encoding.com/knowledge-base/article/setting-permissions-for-amazon-s3-bucket-delivery-from-encoding-com/ |
| ECOM00208 | Error accessing S3 file | It appears the destination folder does not have permissions set properly. Please ensure that the specified destination bucket exists. You can read all about S3 Amazon permissions for destinations at this Knowledge Base article: https://help.encoding.com/knowledge-base/article/setting-permissions-for-amazon-s3-bucket-delivery-from-encoding-com/ |
| ECOM00113 | Unknown encoder error | This vague error will be thrown when there is an encoder error at the platform level. Please contact support when this happens. |
| ECOM00209 | Failed FTP upload: 550 | Error 550 usually denotes a permissions error. Please check FTP path directories, permissions, and credentials. |
| ECOM00210 | Upload Error: Authentication failure | There is an issue with your credentials. Please double check that your username and password are correct. Make sure to URL encode the username in your destination. |
| ECOM00114 | Requested video bitrate is too low | For this error, refer back to your request and verify that you specified the bitrate correctly, e.g. "500k" instead of "500". |
| ECOM00115 | Video stream was not found | Generally we see these errors when there are issues related to the uploading of source clips. Also, please double check that the video that you submitted contains a video stream. |
| ECOM00211 | Timed out before server could connect to us | Please enable passive mode in your FTP URL. Simply add '?passive=yes' to the end of your FTP URL. |
| ECOM00212 | Upload Error: Upload failed: Permission denied | There is an issue with your credentials. Please double check that your username and password are correct. Make sure to URL encode the username in your destination. |
| ECOM00213 | Upload failed: Permission denied | There is an issue with your credentials or permissions. Please double check that your username and password are correct. Make sure to URL encode the username in your destination, anc check permissions for the specified user. |
| ECOM00116 | Wrong input file format | Your source file may be corrupted or is not a supported format. Be sure the source URL you specified returns valid data and there is no JavaScript or external references that can't be interpreted by our platform. |
| ECOM00117 | No result file | Our encoder was not able to produce any resulting file from the submitted clip. This is a platform error, let us know if this persists. |
| ECOM00118 | Video codec is not supported | Our encoding engine is unable to decode the source video that you submitted. Please refer to our supported format list and submit a different version of your clip. https://www.encoding.com/formats |
| ECOM00119 | libfaac doesn't support this output format | You are missing a required audio parameter. |
| ECOM00120 | Unsupported codec for input audio stream | Your source media contains an audio stream that our platform could not decode. |
| ECOM00121 | Unsupported codec for input video stream | Your source media contains a video stream that our system cannot decode. |
| ECOM00214 | Error getting file: Download error | Our encoding platform is experiencing issues accessing your files at your S3 location. Please make sure your source files and containing bucket are readable by AWS user 'fastencoding'. |
| ECOM00215 | couldn't connect to host | This error occurs when we have users that are requesting that our platform access files that are on an FTP server that is behind a firewall. Also, please verify that your FTP server is running and reachable by outside sources. |
| ECOM00001 | The AWS Access Key Id you provided does not exist | Please verify you specified correct AWS key and it is properly encoded in the URL. If you still experience problems, please contact customer support. |
| ECOM00216 | connect() timed out | This error occurs when trying to access files that are on an FTP server behind a firewall. Also, please verify that your FTP server is running and reachable by outside sources. |
| ECOM00217 | error opening file | Please verify that your source file is self-contained. It may be that your source file contains references to streams located in another files on your hard drive. |
| ECOM00218 | Cannot assign requested address | This issue may be firewall related. Please ensure that we can gain access to the FTP server. Perhaps you may want to try using passive FTP mode for source or destination |
| ECOM00219 | Error getting file: | Check your S3 source permissions, bucket name and credentials for valid values and resubmit. If this doesn't clear up your issue, try a different location or contact Support. |
| ECOM00123 | Neither video nor audio stream was found | Verify that the source contains video and audio streams. Also verify that the source file has complete delivery. If you're sure your media contains the right components, please contact technical support |
| ECOM00220 | Failed to MKD dir | This error is related to an issue with the path and the folder. Please check whether you specified correct path and set appropriate permissions. |
| ECOM00124 | Segmentation error | One of the following paramters is incorrect: segment duration, framerates or keyframes. Please refer to https://help.encoding.com/knowledge-base/article/why-do-i-get-segmentation-error/ |
| ECOM00125 | Could not decode source file | You will encounter this error if you are trying to decode a video format that our encoder does not understand. Please take a moment to view our supported format list and ensure that you are pulling from our trusted format list: http://www.encoding.com/formats/ |
| ECOM00126 | Encoding was not completed | An unexpected error occurred during encoding. Computers aren't always perfect! Try to restart your job to see if you can circumvent this issue. Contact support if the issue persists. |
| ECOM00127 | Audio stream was not found | Verify that the clip that you sent contains audio. Also please verify that the clip that you sent transferred in its entirety. If you're sure your media contains the right components, please contact technical support. |
| ECOM00128 | Encoder error: sh: /bin/tar: Argument list too long | It is known bug. It will be fixed in nearest release |
| ECOM00221 | S3 download error: The specified key does not exist | S3 download error: The specified key does not exist |
| ECOM00239 | Failure establishing ssh session | Failure establishing ssh session. Please verify that you have ssh enabled on the location where the source files exist. |
| ECOM00222 | S3 upload error: All access to this object has been disabled | S3 upload error: All access to this object has been disabled |
| ECOM00223 | Connection time-out | Connection time-out. Please try again. |
| ECOM00129 | Compressed SWF format not supported | Compressed SWFs are not a supported output format. |
| ECOM00130 | -acodec libmp3lame | Encoder error: /usr/local/ffmpeg/current/bin/ffmpeg -i '/mnt/vhosts/default/code/tmp/331bc4d5e40275ce90cd389f313f4071/vzc06e77571ebe4fa8834255d2e369c81b-1200k.split.1.ts' -vn -acodec libmp3lame -y '/m |
| ECOM00131 | -acodec libfaac | Encoder error: /usr/local/bin/ffmpeg -i '/mnt/vhosts/default/code/tmp/7fe636e0e672874c05c171958aa70d25/vz6eeca4c02df14dcabcc6a46f58e4ec13-1200k.split.1.ts' -vn -acodec libfaac -y '/mnt/vhosts/default/ |
| ECOM00132 | Incorrect video parameters such as bitrate, width or height | Incorrect video parameters such as bitrate, width or height. Please correct and try again. |
| ECOM00002 | Overtime limit exceeded | The job took too long to process. Please try again. |
| ECOM00133 | Can't get segment duration | Encoder error: OverallBitRate:588175\n\n\nDuration:380612\n\n\nCan't get segment duration\n |
| ECOM00003 | The specified bucket does not exist | Please verify that the source location exists. |
| ECOM00224 | The requested URL returned error: 403 | Permissions error. Please validate permissions and credentials and try again. |
| ECOM00225 | The requested URL returned error: 404 | We can not find the source file. Please validate it is in the specified location. |
| ECOM00226 | The requested URL returned error: 503 | The server is unavailable. Please validate and try again. |
| ECOM00227 | The requested URL returned error: 400 | Your request is invalid. Please validate and try again. |
| ECOM00228 | S3 upload error: Your socket connection to the server was not read from or written to within the timeout period. Idle connections will be closed. | S3 upload error: Your socket connection to the server was not read from or written to within the timeout period. Idle connections will be closed. |
| ECOM00134 | width or height not divisible by 16 (480x360), compression will suffer | Width or height is not divisible by 16 (480x360), compression will suffer. Please correct and try again. |
| ECOM00229 | S3 upload error: We encountered an internal error. Please try again. | S3 upload error: We encountered an internal error. Please try again. |
| ECOM00230 | Creating the dir/file failed: No such file or directory | Invalid directory. Please validate and try again. |
| ECOM00135 | syntax error near unexpected token | Encoder error: OverallBitRate:163322\nsh: -c: line 0: syntax error near unexpected token ('\nsh: -c: line 0: /usr/local/bin/mediainfo /mnt/vhosts/default/code/tmp/afa2b2b124ecb76ad4df56a4878d036f/Alic |
| ECOM00231 | Access denied: 530 | Please validate permissions and try again. |
| ECOM00232 | Operation timed out | Operation timed out. Please try again. |
| ECOM00233 | Recv failure: Connection reset by peer | Recv failure: Connection reset by peer. Please try again. |
| ECOM00136 | Bufsize is required | When VBR is a requirement, bitrate, maxrate, minrate, and bufsize should all be specified. Bufsize should be expressed in bits with no k following. |
| ECOM00234 | off-Error putting file: | Error putting file: /usr/local/bin/curl -X PUT -T '/mnt/vhosts/default/code/tmp/converted_7897236' -H 'X-Auth-Token: 9af3e9d9-cc97-4771-a443-8799f06232e8' -H 'Content-Type: application/octet-stream' - |
| ECOM00137 | Can not resample 4 channels @ 44100 Hz to 2 channels @ 44000 Hz | Can not resample 4 channels @ 44100 Hz to 2 channels @ 44000 Hz |
| ECOM00235 | FTP response reading failed | FTP response reading failed. Please try again. |
| ECOM00236 | select/poll returned error | The problem can be related to temporary network failures. Please retry. |
| ECOM00237 | server response timeout | Upload error: server response timeout |
| ECOM00138 | Audio downmixing failed | Audio downmixing failed. Please check your source and configuration. |
| ECOM00139 | Failed extracting mp3 | Encoder error: Failed extracting mp3. Please check your source and configuration. |
| ECOM00238 | S3 upload error: Please re-send this request to the specified temporary endpoint. Continue to use the original request endpoint for future requests. | It looks like internal Amazon S3 issue, we are working on it. |
| ECOM00234 | Error putting file: S3 upload error: Your socket connection to the server was not read from or written to within the timeout period. Idle connections will be closed. | It looks like internal Amazon S3 issue, we are working on it. |
| ECOM00117 | Encoder error: no result file | |
| ECOM00240 | Error putting file: | This error is related to an issue with the path and the folder. Please check whether you specified correct path and set appropriate permissions. |
| ECOM00140 | Concatenation failed | Source files combine failed |
| ECOM00241 | The file is empty | The source file exists on the server but has zero length. |
| ECOM00242 | Failed FTP upload: 451 | This FTP error means "Requested action aborted, local error in processing". E.g. storage quota exceeded |
| ECOM00243 | Authentication failure | Please check the credentials you specified in your URL and ensure it is url-encoded properly. |
| ECOM00245 | Failed FTP upload: 553 | For some reason file with the specified name could not be created. Please check the filename is valid, and the destination path uses a trailing / |
| ECOM00246 | Download error: RETR response: 550 | We are having problems access your FTP server. Please check credentials, permissions, and path. |
| ECOM00141 | No video stream was found in Source part .* | Error occured while concatenating source files. One of your source files doesn't contain a video stream. |
| ECOM00247 | Upload error: Got a 421 ftp-server response when 220 was expected | We can't connect to your FTP server to deliver your output because it has reached its maximum connections. Please try again later. |
| ECOM00248 | Download error: Got a 421 ftp-server response when 220 was expected | We can't connect to your FTP server to deliver your output because it has reached its maximum connections. Please try again later. |
| ECOM00249 | Download error: Access denied: 421 | We can't connect to your FTP server to access your source file. The service is not available. Please try again later. |
| ECOM00250 | Upload error: Access denied: 421 | We can't connect to your FTP server to upload your output. The service is not available. Please try again later. |
| ECOM00251 | Upload error: Failed FTP upload: 553 | Can't upload encoded file to FTP. File name not allowed. |
| ECOM00252 | Download error: The file is empty | Can't download source file. Please check that specified source file not empty and restart media. |
| ECOM00253 | Download error: Server denied you to change to the given directory | Can't download source file. Please make sure your source file exists and accessible. |
| ECOM00254 | Upload error: Failed FTP upload: 421 | We can't connect to your FTP server to deliver your output because it has reached its maximum connections. Please try again later. |
| ECOM00255 | Download error: Could not open remote file for reading: No such file or directory | Can't download source file. Please make sure your source file exists and accessible. |
| ECOM00256 | Download error: The requested URL returned error: 401 | Can't download source file. Please make sure your source file exists and accessible. |
| ECOM00257 | Download error: Couldn't resolve host.* | We can't resolve your FTP server hostname. Please check path to your source file and restart media. |
| ECOM00258 | Download error: RETR response: 425 | Can't download source file. Please make sure your source file exists and accessible. |
| ECOM00259 | Download error: transfer closed with .* bytes remaining to read | Can't download source file because of an interrupted connection. Please tray again. |
| ECOM00260 | Upload error: Failed FTP upload: 451 | Can't upload output. There is an error processing the request with your FTP server. Please try again later. |
| ECOM00261 | ffmpeg version 0.8.1 | Please contact support for details. |
| ECOM00004 | Rerun limit exceeded | Rerun limit exceeded. Please try again later or contact support if this persists. |
| ECOM00262 | RETR response: 550 | Permissions error. Please validate permissions and credentials and try again. |
| ECOM00265 | Failure when receiving data from the peer | The transfer was interrupted. Please check your firewall settings. |
| ECOM00142 | Source duration should not be greater than .* | Source duration should not be greater than 12 hours. |
| ECOM00143 | Video size should be greater than .* | Video size should be greater than 100x100 |
| ECOM00144 | Video bitrate should be greater than .* | Video bitrate should be greater than 1k |
| ECOM00266 | result file too small | The output is much smaller than expected (calculated from its duration and specified bit rate). Please try decreasing the bitrate. |
| ECOM00267 | Upload error: Timeout was reached | Please try to restart failed uploads. |
| ECOM00268 | response reading failed | Try using passive FTP mode (add ?passive=yes to the end for your URL) |
| ECOM00269 | Audio extraction failed | Our decoder could not extract audio stream from your source file. |
| ECOM00270 | Connection timed out | Please check your firewall settings. |
| ECOM00271 | Progress stuck | Unfortunately, encoding engine hasn't shown any progress for a long time while processing this task. The problem could be in the engine itself or in your source media. Please contact support for details. |
| ECOM01101 | Encoding was not completed:.*Source file does not contain audio stream for audio_only=yes stream | Your source file did not contain an audio stream. Please check your source file for an audio stream if the request that you made was for an output requiring audio_only stream. |