Encoding Error Codes

Below is a list of error codes, descriptions, and suggested fixes. Please see our notifications section to learn how to receive notifications when encoding errors occur. Never hesitate to contact support with questions.

Error Code

Description

Suggestion

ECOM00101

Could not write header for output file

The specified codec that you have selected does not support your specified output. You may be including or omitting certain parameters that are not supported for this format. In addition to that, you may need special parameters to be specified. Please check if you are explicitly allowed the specified video and audio codecs for this format.

ECOM00102

Error while opening file

Our encoding platform is experiencing issues decoding your source file. It may be the case that your source file uses some features that our decoder doesn't currently support. Please visit https://www.encoding.com/formats for more information.

ECOM00122

Unknown format

This error could denote a few different issues: 1) Your source file may be corrupted. Please verify that your source has uploaded in its entirety.

  1. Double check that your file is supported by encoding.com. It may not be supported. Check it against our source listing: http://www.encoding.com/formats
  2. The path to your source may not be valid. Be sure the source URL you specified is correct in path and syntax.

ECOM00103

Incorrect frame size

Please check the frame size is correctly specified in your request. Make sure that it does not contain whitespaces or zero dimensions (for example 0x240). It would also be useful for you to inspect your source video to ensure that the video you are submitting has the correct dimensions specified in your source media.

ECOM00104

Frame size must be a multiple of 2

You'll receive this message when you've specified an invalid width or height value in your request. When specifying size as WxH, both width and height must be a multiple of 2.

ECOM00105

Crop size must be a multiple of 2

You'll receive this message when you have chosen crop parameters that are not divisible by 2. Please double check your request for any odd numbers.

ECOM00106

Error while opening codec for output stream

It is possible to create tasks that just don't meet the specs for certain codecs. Please ensure that the specified parameters (bit rate, audio sampling rate, number of audio channels) meet the requirements of the specified codec.

ECOM00107

Unknown encoder

You'll receive this error when you've specified an output codec that encoding.com does not support. Please check if the codec you've requested is part of our the services that we offer. Visit https://www.encoding.com/formats for more information.

ECOM00108

Unsupported codec for output stream

There are certain formats that need to have certain parameters defined before they will work properly. In such cases you must specify these values explicitly in your request.

ECOM00109

Output file does not contain any stream

It seems your source file looks like a valid video container, but it doesn't contain any video/audio data. Be sure the source URL you specified returns valid data and there is no JavaScript or external references that can't be interpreted by our platform.

ECOM00201

ECOM00110

Cannot allocate temp picture, check pix fmt

You'll receive this error if you've specified a frame size that is not acceptable to the format you have chosen. This will happen when the frame size that is requested is too large for the selected codec.

ECOM00202

Error putting thumbnail

This error is encountered when our platform is unable to deliver the thumbnail to the specified destination. Please verify the path, syntax and permissions and retry your request.

ECOM00111

Unsupported codec .* for input

Your source file is not supported. Please visit https://www.encoding.com/formats for more information.

ECOM00203

S3 Download error

When you submit jobs to us via an Amazon S3 location, it's imperative that we can read it. Please refer to the Knowledge Base article on setting permissions if your source file is to be encoded properly. https://help.encoding.com/knowledge-base/article/how-can-i-use-a-amazon-s3-file-as-a-source/

ECOM00112

Encoding was not completed: .*: could not find codec parameters

Your source file did not contain a video stream. Please check your source file for a video stream if the request that you made was for an output requiring audio and video.

ECOM00204

S3 Upload Error: Access denied

When you encounter this error, first verify that the S3 destination bucket has been granted write permissions for AWS user fastencoding. Please view the knowledge base article on S3 delivery for further explanation: https://edchelp.wpengine.com/knowledge-base/article/setting-permissions-for-amazon-s3-bucket-delivery-from-encoding-com/

ECOM00205

Upload Error: Couldn't resolve host

The username in your destination must be URL encoded. For example, if '@' is part of your username, you must replace the '@' in the username part of your destination URL with '%40'.

ECOM00206

Upload Error: Uploaded unaligned file size

Please make sure the source file was not moved or deleted during upload. There's also the chance that the network during transit. Please re-upload and try again.

ECOM00207

Error putting file to S3

It appears the destination folder does not have permissions set properly. Please ensure that the specified destination bucket exists. You can read all about S3 Amazon permissions for destinations at this Knowledge Base article: https://help.encoding.com/knowledge-base/article/setting-permissions-for-amazon-s3-bucket-delivery-from-encoding-com/

ECOM00208

Error accessing S3 file

It appears the destination folder does not have permissions set properly. Please ensure that the specified destination bucket exists. You can read all about S3 Amazon permissions for destinations at this Knowledge Base article: https://help.encoding.com/knowledge-base/article/setting-permissions-for-amazon-s3-bucket-delivery-from-encoding-com/

ECOM00113

Unknown encoder error

This vague error will be thrown when there is an encoder error at the platform level. Please contact support when this happens.

ECOM00209

Failed FTP upload: 550

Error 550 usually denotes a permissions error. Please check FTP path directories, permissions, and credentials.

ECOM00210

Upload Error: Authentication failure

There is an issue with your credentials. Please double check that your username and password are correct. Make sure to URL encode the username in your destination.

ECOM00114

Requested video bitrate is too low

For this error, refer back to your request and verify that you specified the bitrate correctly, e.g. "500k" instead of "500".

ECOM00115

Video stream was not found

Generally we see these errors when there are issues related to the uploading of source clips. Also, please double check that the video that you submitted contains a video stream.

ECOM00211

Timed out before server could connect to us

Please enable passive mode in your FTP URL. Simply add '?passive=yes' to the end of your FTP URL.

ECOM00212

Upload Error: Upload failed: Permission denied

There is an issue with your credentials. Please double check that your username and password are correct. Make sure to URL encode the username in your destination.

ECOM00213

Upload failed: Permission denied

There is an issue with your credentials or permissions. Please double check that your username and password are correct. Make sure to URL encode the username in your destination, anc check permissions for the specified user.

ECOM00116

Wrong input file format

Your source file may be corrupted or is not a supported format. Be sure the source URL you specified returns valid data and there is no JavaScript or external references that can't be interpreted by our platform.

ECOM00117

No result file

Our encoder was not able to produce any resulting file from the submitted clip. This is a platform error, let us know if this persists.

ECOM00118

Video codec is not supported

Our encoding engine is unable to decode the source video that you submitted. Please refer to our supported format list and submit a different version of your clip. https://www.encoding.com/formats

ECOM00119

libfaac doesn't support this output format

You are missing a required audio parameter.

ECOM00120

Unsupported codec for input audio stream

Your source media contains an audio stream that our platform could not decode.

ECOM00121

Unsupported codec for input video stream

Your source media contains a video stream that our system cannot decode.

ECOM00214

Error getting file: Download error

Our encoding platform is experiencing issues accessing your files at your S3 location. Please make sure your source files and containing bucket are readable by AWS user 'fastencoding'.

ECOM00215

couldn't connect to host

This error occurs when we have users that are requesting that our platform access files that are on an FTP server that is behind a firewall. Also, please verify that your FTP server is running and reachable by outside sources.

ECOM00001

The AWS Access Key Id you provided does not exist

Please verify you specified correct AWS key and it is properly encoded in the URL. If you still experience problems, please contact customer support.

ECOM00216

connect() timed out

This error occurs when trying to access files that are on an FTP server behind a firewall. Also, please verify that your FTP server is running and reachable by outside sources.

ECOM00217

error opening file

Please verify that your source file is self-contained. It may be that your source file contains references to streams located in another files on your hard drive.

ECOM00218

Cannot assign requested address

This issue may be firewall related. Please ensure that we can gain access to the FTP server. Perhaps you may want to try using passive FTP mode for source or destination

ECOM00219

Error getting file:

Check your S3 source permissions, bucket name and credentials for valid values and resubmit. If this doesn't clear up your issue, try a different location or contact Support.

ECOM00123

Neither video nor audio stream was found

Verify that the source contains video and audio streams. Also verify that the source file has complete delivery. If you're sure your media contains the right components, please contact technical support

ECOM00220

Failed to MKD dir

This error is related to an issue with the path and the folder. Please check whether you specified correct path and set appropriate permissions.

ECOM00124

Segmentation error

One of the following paramters is incorrect: segment duration, framerates or keyframes. Please refer to https://help.encoding.com/knowledge-base/article/why-do-i-get-segmentation-error/

ECOM00125

Could not decode source file

You will encounter this error if you are trying to decode a video format that our encoder does not understand. Please take a moment to view our supported format list and ensure that you are pulling from our trusted format list: http://www.encoding.com/formats/

ECOM00126

Encoding was not completed

An unexpected error occurred during encoding. Computers aren't always perfect! Try to restart your job to see if you can circumvent this issue. Contact support if the issue persists.

ECOM00127

Audio stream was not found

Verify that the clip that you sent contains audio. Also please verify that the clip that you sent transferred in its entirety. If you're sure your media contains the right components, please contact technical support.

ECOM00128

Encoder error: sh: /bin/tar: Argument list too long

It is known bug. It will be fixed in nearest release

ECOM00221

S3 download error: The specified key does not exist

S3 download error: The specified key does not exist

ECOM00239

Failure establishing ssh session

Failure establishing ssh session. Please verify that you have ssh enabled on the location where the source files exist.

ECOM00222

S3 upload error: All access to this object has been disabled

S3 upload error: All access to this object has been disabled

ECOM00223

Connection time-out

Connection time-out. Please try again.

ECOM00129

Compressed SWF format not supported

Compressed SWFs are not a supported output format.

ECOM00130

-acodec libmp3lame

Encoder error: /usr/local/ffmpeg/current/bin/ffmpeg -i '/mnt/vhosts/default/code/tmp/331bc4d5e40275ce90cd389f313f4071/vzc06e77571ebe4fa8834255d2e369c81b-1200k.split.1.ts' -vn -acodec libmp3lame -y '/m

ECOM00131

-acodec libfaac

Encoder error: /usr/local/bin/ffmpeg -i '/mnt/vhosts/default/code/tmp/7fe636e0e672874c05c171958aa70d25/vz6eeca4c02df14dcabcc6a46f58e4ec13-1200k.split.1.ts' -vn -acodec libfaac -y '/mnt/vhosts/default/

ECOM00132

Incorrect video parameters such as bitrate, width or height

Incorrect video parameters such as bitrate, width or height. Please correct and try again.

ECOM00002

Overtime limit exceeded

The job took too long to process. Please try again.

ECOM00133

Can't get segment duration

Encoder error: OverallBitRate:588175\n\n\nDuration:380612\n\n\nCan't get segment duration\n

ECOM00003

The specified bucket does not exist

Please verify that the source location exists.

ECOM00224

The requested URL returned error: 403

Permissions error. Please validate permissions and credentials and try again.

ECOM00225

The requested URL returned error: 404

We can not find the source file. Please validate it is in the specified location.

ECOM00226

The requested URL returned error: 503

The server is unavailable. Please validate and try again.

ECOM00227

The requested URL returned error: 400

Your request is invalid. Please validate and try again.

ECOM00228

S3 upload error: Your socket connection to the server was not read from or written to within the timeout period. Idle connections will be closed.

S3 upload error: Your socket connection to the server was not read from or written to within the timeout period. Idle connections will be closed.

ECOM00134

width or height not divisible by 16 (480x360), compression will suffer

Width or height is not divisible by 16 (480x360), compression will suffer. Please correct and try again.

ECOM00229

S3 upload error: We encountered an internal error. Please try again.

S3 upload error: We encountered an internal error. Please try again.

ECOM00230

Creating the dir/file failed: No such file or directory

Invalid directory. Please validate and try again.

ECOM00135

syntax error near unexpected token

Encoder error: OverallBitRate:163322\nsh: -c: line 0: syntax error near unexpected token ('\nsh: -c: line 0: /usr/local/bin/mediainfo /mnt/vhosts/default/code/tmp/afa2b2b124ecb76ad4df56a4878d036f/Alic

ECOM00231

Access denied: 530

Please validate permissions and try again.

ECOM00232

Operation timed out

Operation timed out. Please try again.

ECOM00233

Recv failure: Connection reset by peer

Recv failure: Connection reset by peer. Please try again.

ECOM00136

Bufsize is required

When VBR is a requirement, bitrate, maxrate, minrate, and bufsize should all be specified. Bufsize should be expressed in bits with no k following.

ECOM00234

off-Error putting file:

Error putting file: /usr/local/bin/curl -X PUT -T '/mnt/vhosts/default/code/tmp/converted_7897236' -H 'X-Auth-Token: 9af3e9d9-cc97-4771-a443-8799f06232e8' -H 'Content-Type: application/octet-stream' -

ECOM00137

Can not resample 4 channels @ 44100 Hz to 2 channels @ 44000 Hz

Can not resample 4 channels @ 44100 Hz to 2 channels @ 44000 Hz

ECOM00235

FTP response reading failed

FTP response reading failed. Please try again.

ECOM00236

select/poll returned error

The problem can be related to temporary network failures. Please retry.

ECOM00237

server response timeout

Upload error: server response timeout

ECOM00138

Audio downmixing failed

Audio downmixing failed. Please check your source and configuration.

ECOM00139

Failed extracting mp3

Encoder error: Failed extracting mp3. Please check your source and configuration.

ECOM00238

S3 upload error: Please re-send this request to the specified temporary endpoint. Continue to use the original request endpoint for future requests.

It looks like internal Amazon S3 issue, we are working on it.

ECOM00234

Error putting file: S3 upload error: Your socket connection to the server was not read from or written to within the timeout period. Idle connections will be closed.

It looks like internal Amazon S3 issue, we are working on it.

ECOM00117

Encoder error: no result file

ECOM00240

Error putting file:

This error is related to an issue with the path and the folder. Please check whether you specified correct path and set appropriate permissions.

ECOM00140

Concatenation failed

Source files combine failed

ECOM00241

The file is empty

The source file exists on the server but has zero length.

ECOM00242

Failed FTP upload: 451

This FTP error means "Requested action aborted, local error in processing". E.g. storage quota exceeded

ECOM00243

Authentication failure

Please check the credentials you specified in your URL and ensure it is url-encoded properly.

ECOM00245

Failed FTP upload: 553

For some reason file with the specified name could not be created. Please check the filename is valid, and the destination path uses a trailing /

ECOM00246

Download error: RETR response: 550

We are having problems access your FTP server. Please check credentials, permissions, and path.

ECOM00141

No video stream was found in Source part .*

Error occured while concatenating source files. One of your source files doesn't contain a video stream.

ECOM00247

Upload error: Got a 421 ftp-server response when 220 was expected

We can't connect to your FTP server to deliver your output because it has reached its maximum connections. Please try again later.

ECOM00248

Download error: Got a 421 ftp-server response when 220 was expected

We can't connect to your FTP server to deliver your output because it has reached its maximum connections. Please try again later.

ECOM00249

Download error: Access denied: 421

We can't connect to your FTP server to access your source file. The service is not available. Please try again later.

ECOM00250

Upload error: Access denied: 421

We can't connect to your FTP server to upload your output. The service is not available. Please try again later.

ECOM00251

Upload error: Failed FTP upload: 553

Can't upload encoded file to FTP. File name not allowed.

ECOM00252

Download error: The file is empty

Can't download source file. Please check that specified source file not empty and restart media.

ECOM00253

Download error: Server denied you to change to the given directory

Can't download source file. Please make sure your source file exists and accessible.

ECOM00254

Upload error: Failed FTP upload: 421

We can't connect to your FTP server to deliver your output because it has reached its maximum connections. Please try again later.

ECOM00255

Download error: Could not open remote file for reading: No such file or directory

Can't download source file. Please make sure your source file exists and accessible.

ECOM00256

Download error: The requested URL returned error: 401

Can't download source file. Please make sure your source file exists and accessible.

ECOM00257

Download error: Couldn't resolve host.*

We can't resolve your FTP server hostname. Please check path to your source file and restart media.

ECOM00258

Download error: RETR response: 425

Can't download source file. Please make sure your source file exists and accessible.

ECOM00259

Download error: transfer closed with .* bytes remaining to read

Can't download source file because of an interrupted connection. Please tray again.

ECOM00260

Upload error: Failed FTP upload: 451

Can't upload output. There is an error processing the request with your FTP server. Please try again later.

ECOM00261

ffmpeg version 0.8.1

Please contact support for details.

ECOM00004

Rerun limit exceeded

Rerun limit exceeded. Please try again later or contact support if this persists.

ECOM00262

RETR response: 550

Permissions error. Please validate permissions and credentials and try again.

ECOM00265

Failure when receiving data from the peer

The transfer was interrupted. Please check your firewall settings.

ECOM00142

Source duration should not be greater than .*

Source duration should not be greater than 12 hours.

ECOM00143

Video size should be greater than .*

Video size should be greater than 100x100

ECOM00144

Video bitrate should be greater than .*

Video bitrate should be greater than 1k

ECOM00266

result file too small

The output is much smaller than expected (calculated from its duration and specified bit rate). Please try decreasing the bitrate.

ECOM00267

Upload error: Timeout was reached

Please try to restart failed uploads.

ECOM00268

response reading failed

Try using passive FTP mode (add ?passive=yes to the end for your URL)

ECOM00269

Audio extraction failed

Our decoder could not extract audio stream from your source file.

ECOM00270

Connection timed out

Please check your firewall settings.

ECOM00271

Progress stuck

Unfortunately, encoding engine hasn't shown any progress for a long time while processing this task. The problem could be in the engine itself or in your source media. Please contact support for details.

ECOM01101

Encoding was not completed:.*Source file does not contain audio stream for audio_only=yes stream

Your source file did not contain an audio stream. Please check your source file for an audio stream if the request that you made was for an output requiring audio_only stream.