Encoding Error Codes

Below is a list of error codes, descriptions, and suggested fixes. Please see our notifications section to learn how to receive notifications when encoding errors occur. Never hesitate to contact support with questions.

Error CodeDescriptionSuggestion
ECOM00101Could not write header for output fileThe specified codec that you have selected does not support your specified output. You may be including or omitting certain parameters that are not supported for this format. In addition to that, you may need special parameters to be specified. Please check if you are explicitly allowed the specified video and audio codecs for this format.
ECOM00102Error while opening fileOur encoding platform is experiencing issues decoding your source file. It may be the case that your source file uses some features that our decoder doesn't currently support. Please visit https://www.encoding.com/formats for more information.
ECOM00122Unknown formatThis error could denote a few different issues: 1) Your source file may be corrupted. Please verify that your source has uploaded in its entirety.
2) Double check that your file is supported by encoding.com. It may not be supported. Check it against our source listing: http://www.encoding.com/formats
3) The path to your source may not be valid. Be sure the source URL you specified is correct in path and syntax.
ECOM00103Incorrect frame sizePlease check the frame size is correctly specified in your request. Make sure that it does not contain whitespaces or zero dimensions (for example 0x240). It would also be useful for you to inspect your source video to ensure that the video you are submitting has the correct dimensions specified in your source media.
ECOM00104Frame size must be a multiple of 2You'll receive this message when you've specified an invalid width or height value in your request. When specifying size as WxH, both width and height must be a multiple of 2.
ECOM00105Crop size must be a multiple of 2You'll receive this message when you have chosen crop parameters that are not divisible by 2. Please double check your request for any odd numbers.
ECOM00106Error while opening codec for output streamIt is possible to create tasks that just don't meet the specs for certain codecs. Please ensure that the specified parameters (bit rate, audio sampling rate, number of audio channels) meet the requirements of the specified codec.
ECOM00107Unknown encoderYou'll receive this error when you've specified an output codec that encoding.com does not support. Please check if the codec you've requested is part of our the services that we offer. Visit https://www.encoding.com/formats for more information.
ECOM00108Unsupported codec for output streamThere are certain formats that need to have certain parameters defined before they will work properly. In such cases you must specify these values explicitly in your request.
ECOM00109Output file does not contain any streamIt seems your source file looks like a valid video container, but it doesn't contain any video/audio data. Be sure the source URL you specified returns valid data and there is no JavaScript or external references that can't be interpreted by our platform.
ECOM00201--
ECOM00110Cannot allocate temp picture, check pix fmtYou'll receive this error if you've specified a frame size that is not acceptable to the format you have chosen. This will happen when the frame size that is requested is too large for the selected codec.
ECOM00202Error putting thumbnailThis error is encountered when our platform is unable to deliver the thumbnail to the specified destination. Please verify the path, syntax and permissions and retry your request.
ECOM00111Unsupported codec .* for inputYour source file is not supported. Please visit https://www.encoding.com/formats for more information.
ECOM00203S3 Download errorWhen you submit jobs to us via an Amazon S3 location, it's imperative that we can read it. Please refer to the Knowledge Base article on setting permissions if your source file is to be encoded properly. https://help.encoding.com/knowledge-base/article/how-can-i-use-a-amazon-s3-file-as-a-source/
ECOM00112Encoding was not completed: .*: could not find codec parametersYour source file did not contain a video stream. Please check your source file for a video stream if the request that you made was for an output requiring audio and video.
ECOM00204S3 Upload Error: Access deniedWhen you encounter this error, first verify that the S3 destination bucket has been granted write permissions for AWS user fastencoding. Please view the knowledge base article on S3 delivery for further explanation: https://edchelp.wpengine.com/knowledge-base/article/setting-permissions-for-amazon-s3-bucket-delivery-from-encoding-com/
ECOM00205Upload Error: Couldn't resolve hostThe username in your destination must be URL encoded. For example, if '@' is part of your username, you must replace the '@' in the username part of your destination URL with '%40'.
ECOM00206Upload Error: Uploaded unaligned file sizePlease make sure the source file was not moved or deleted during upload. There's also the chance that the network during transit. Please re-upload and try again.
ECOM00207Error putting file to S3It appears the destination folder does not have permissions set properly. Please ensure that the specified destination bucket exists. You can read all about S3 Amazon permissions for destinations at this Knowledge Base article: https://help.encoding.com/knowledge-base/article/setting-permissions-for-amazon-s3-bucket-delivery-from-encoding-com/
ECOM00208Error accessing S3 fileIt appears the destination folder does not have permissions set properly. Please ensure that the specified destination bucket exists. You can read all about S3 Amazon permissions for destinations at this Knowledge Base article: https://help.encoding.com/knowledge-base/article/setting-permissions-for-amazon-s3-bucket-delivery-from-encoding-com/
ECOM00113Unknown encoder errorThis vague error will be thrown when there is an encoder error at the platform level. Please contact support when this happens.
ECOM00209Failed FTP upload: 550Error 550 usually denotes a permissions error. Please check FTP path directories, permissions, and credentials.
ECOM00210Upload Error: Authentication failureThere is an issue with your credentials. Please double check that your username and password are correct. Make sure to URL encode the username in your destination.
ECOM00114Requested video bitrate is too lowFor this error, refer back to your request and verify that you specified the bitrate correctly, e.g. "500k" instead of "500".
ECOM00115Video stream was not foundGenerally we see these errors when there are issues related to the uploading of source clips. Also, please double check that the video that you submitted contains a video stream.
ECOM00211Timed out before server could connect to usPlease enable passive mode in your FTP URL. Simply add '?passive=yes' to the end of your FTP URL.
ECOM00212Upload Error: Upload failed: Permission deniedThere is an issue with your credentials. Please double check that your username and password are correct. Make sure to URL encode the username in your destination.
ECOM00213Upload failed: Permission deniedThere is an issue with your credentials or permissions. Please double check that your username and password are correct. Make sure to URL encode the username in your destination, anc check permissions for the specified user.
ECOM00116Wrong input file formatYour source file may be corrupted or is not a supported format. Be sure the source URL you specified returns valid data and there is no JavaScript or external references that can't be interpreted by our platform.
ECOM00117No result fileOur encoder was not able to produce any resulting file from the submitted clip. This is a platform error, let us know if this persists.
ECOM00118Video codec is not supportedOur encoding engine is unable to decode the source video that you submitted. Please refer to our supported format list and submit a different version of your clip. https://www.encoding.com/formats
ECOM00119libfaac doesn't support this output formatYou are missing a required audio parameter.
ECOM00120Unsupported codec for input audio streamYour source media contains an audio stream that our platform could not decode.
ECOM00121Unsupported codec for input video streamYour source media contains a video stream that our system cannot decode.
ECOM00214Error getting file: Download errorOur encoding platform is experiencing issues accessing your files at your S3 location. Please make sure your source files and containing bucket are readable by AWS user 'fastencoding'.
ECOM00215couldn't connect to hostThis error occurs when we have users that are requesting that our platform access files that are on an FTP server that is behind a firewall. Also, please verify that your FTP server is running and reachable by outside sources.
ECOM00001The AWS Access Key Id you provided does not existPlease verify you specified correct AWS key and it is properly encoded in the URL. If you still experience problems, please contact customer support.
ECOM00216connect() timed outThis error occurs when trying to access files that are on an FTP server behind a firewall. Also, please verify that your FTP server is running and reachable by outside sources.
ECOM00217error opening filePlease verify that your source file is self-contained. It may be that your source file contains references to streams located in another files on your hard drive.
ECOM00218Cannot assign requested addressThis issue may be firewall related. Please ensure that we can gain access to the FTP server. Perhaps you may want to try using passive FTP mode for source or destination
ECOM00219Error getting file:Check your S3 source permissions, bucket name and credentials for valid values and resubmit. If this doesn't clear up your issue, try a different location or contact Support.
ECOM00123Neither video nor audio stream was foundVerify that the source contains video and audio streams. Also verify that the source file has complete delivery. If you're sure your media contains the right components, please contact technical support
ECOM00220Failed to MKD dirThis error is related to an issue with the path and the folder. Please check whether you specified correct path and set appropriate permissions.
ECOM00124Segmentation errorOne of the following paramters is incorrect: segment duration, framerates or keyframes. Please refer to https://help.encoding.com/knowledge-base/article/why-do-i-get-segmentation-error/
ECOM00125Could not decode source fileYou will encounter this error if you are trying to decode a video format that our encoder does not understand. Please take a moment to view our supported format list and ensure that you are pulling from our trusted format list: http://www.encoding.com/formats/
ECOM00126Encoding was not completedAn unexpected error occurred during encoding. Computers aren't always perfect! Try to restart your job to see if you can circumvent this issue. Contact support if the issue persists.
ECOM00127Audio stream was not foundVerify that the clip that you sent contains audio. Also please verify that the clip that you sent transferred in its entirety. If you're sure your media contains the right components, please contact technical support.
ECOM00128Encoder error: sh: /bin/tar: Argument list too longIt is known bug. It will be fixed in nearest release
ECOM00221S3 download error: The specified key does not existS3 download error: The specified key does not exist
ECOM00239Failure establishing ssh sessionFailure establishing ssh session. Please verify that you have ssh enabled on the location where the source files exist.
ECOM00222S3 upload error: All access to this object has been disabledS3 upload error: All access to this object has been disabled
ECOM00223Connection time-outConnection time-out. Please try again.
ECOM00129Compressed SWF format not supportedCompressed SWFs are not a supported output format.
ECOM00130-acodec libmp3lameEncoder error: /usr/local/ffmpeg/current/bin/ffmpeg -i '/mnt/vhosts/default/code/tmp/331bc4d5e40275ce90cd389f313f4071/vzc06e77571ebe4fa8834255d2e369c81b-1200k.split.1.ts' -vn -acodec libmp3lame -y '/m
ECOM00131-acodec libfaacEncoder error: /usr/local/bin/ffmpeg -i '/mnt/vhosts/default/code/tmp/7fe636e0e672874c05c171958aa70d25/vz6eeca4c02df14dcabcc6a46f58e4ec13-1200k.split.1.ts' -vn -acodec libfaac -y '/mnt/vhosts/default/
ECOM00132Incorrect video parameters such as bitrate, width or heightIncorrect video parameters such as bitrate, width or height. Please correct and try again.
ECOM00002Overtime limit exceededThe job took too long to process. Please try again.
ECOM00133Can't get segment durationEncoder error: OverallBitRate:588175\n\n\nDuration:380612\n\n\nCan't get segment duration\n
ECOM00003The specified bucket does not existPlease verify that the source location exists.
ECOM00224The requested URL returned error: 403Permissions error. Please validate permissions and credentials and try again.
ECOM00225The requested URL returned error: 404We can not find the source file. Please validate it is in the specified location.
ECOM00226The requested URL returned error: 503The server is unavailable. Please validate and try again.
ECOM00227The requested URL returned error: 400Your request is invalid. Please validate and try again.
ECOM00228S3 upload error: Your socket connection to the server was not read from or written to within the timeout period. Idle connections will be closed.S3 upload error: Your socket connection to the server was not read from or written to within the timeout period. Idle connections will be closed.
ECOM00134width or height not divisible by 16 (480x360), compression will sufferWidth or height is not divisible by 16 (480x360), compression will suffer. Please correct and try again.
ECOM00229S3 upload error: We encountered an internal error. Please try again.S3 upload error: We encountered an internal error. Please try again.
ECOM00230Creating the dir/file failed: No such file or directoryInvalid directory. Please validate and try again.
ECOM00135syntax error near unexpected tokenEncoder error: OverallBitRate:163322\nsh: -c: line 0: syntax error near unexpected token ('\nsh: -c: line 0: /usr/local/bin/mediainfo /mnt/vhosts/default/code/tmp/afa2b2b124ecb76ad4df56a4878d036f/Alic
ECOM00231Access denied: 530Please validate permissions and try again.
ECOM00232Operation timed outOperation timed out. Please try again.
ECOM00233Recv failure: Connection reset by peerRecv failure: Connection reset by peer. Please try again.
ECOM00136Bufsize is requiredWhen VBR is a requirement, bitrate, maxrate, minrate, and bufsize should all be specified. Bufsize should be expressed in bits with no k following.
ECOM00234off-Error putting file:Error putting file: /usr/local/bin/curl -X PUT -T '/mnt/vhosts/default/code/tmp/converted_7897236' -H 'X-Auth-Token: 9af3e9d9-cc97-4771-a443-8799f06232e8' -H 'Content-Type: application/octet-stream' -
ECOM00137Can not resample 4 channels @ 44100 Hz to 2 channels @ 44000 HzCan not resample 4 channels @ 44100 Hz to 2 channels @ 44000 Hz
ECOM00235FTP response reading failedFTP response reading failed. Please try again.
ECOM00236select/poll returned errorThe problem can be related to temporary network failures. Please retry.
ECOM00237server response timeoutUpload error: server response timeout
ECOM00138Audio downmixing failedAudio downmixing failed. Please check your source and configuration.
ECOM00139Failed extracting mp3Encoder error: Failed extracting mp3. Please check your source and configuration.
ECOM00238S3 upload error: Please re-send this request to the specified temporary endpoint. Continue to use the original request endpoint for future requests.It looks like internal Amazon S3 issue, we are working on it.
ECOM00234Error putting file: S3 upload error: Your socket connection to the server was not read from or written to within the timeout period. Idle connections will be closed.It looks like internal Amazon S3 issue, we are working on it.
ECOM00117Encoder error: no result file
ECOM00240Error putting file:This error is related to an issue with the path and the folder. Please check whether you specified correct path and set appropriate permissions.
ECOM00140Concatenation failedSource files combine failed
ECOM00241The file is emptyThe source file exists on the server but has zero length.
ECOM00242Failed FTP upload: 451This FTP error means "Requested action aborted, local error in processing". E.g. storage quota exceeded
ECOM00243Authentication failurePlease check the credentials you specified in your URL and ensure it is url-encoded properly.
ECOM00245Failed FTP upload: 553For some reason file with the specified name could not be created. Please check the filename is valid, and the destination path uses a trailing /
ECOM00246Download error: RETR response: 550We are having problems access your FTP server. Please check credentials, permissions, and path.
ECOM00141No video stream was found in Source part .*Error occured while concatenating source files. One of your source files doesn't contain a video stream.
ECOM00247Upload error: Got a 421 ftp-server response when 220 was expectedWe can't connect to your FTP server to deliver your output because it has reached its maximum connections. Please try again later.
ECOM00248Download error: Got a 421 ftp-server response when 220 was expectedWe can't connect to your FTP server to deliver your output because it has reached its maximum connections. Please try again later.
ECOM00249Download error: Access denied: 421We can't connect to your FTP server to access your source file. The service is not available. Please try again later.
ECOM00250Upload error: Access denied: 421We can't connect to your FTP server to upload your output. The service is not available. Please try again later.
ECOM00251Upload error: Failed FTP upload: 553Can't upload encoded file to FTP. File name not allowed.
ECOM00252Download error: The file is emptyCan't download source file. Please check that specified source file not empty and restart media.
ECOM00253Download error: Server denied you to change to the given directoryCan't download source file. Please make sure your source file exists and accessible.
ECOM00254Upload error: Failed FTP upload: 421We can't connect to your FTP server to deliver your output because it has reached its maximum connections. Please try again later.
ECOM00255Download error: Could not open remote file for reading: No such file or directoryCan't download source file. Please make sure your source file exists and accessible.
ECOM00256Download error: The requested URL returned error: 401Can't download source file. Please make sure your source file exists and accessible.
ECOM00257Download error: Couldn't resolve host.*We can't resolve your FTP server hostname. Please check path to your source file and restart media.
ECOM00258Download error: RETR response: 425Can't download source file. Please make sure your source file exists and accessible.
ECOM00259Download error: transfer closed with .* bytes remaining to readCan't download source file because of an interrupted connection. Please tray again.
ECOM00260Upload error: Failed FTP upload: 451Can't upload output. There is an error processing the request with your FTP server. Please try again later.
ECOM00261ffmpeg version 0.8.1Please contact support for details.
ECOM00004Rerun limit exceededRerun limit exceeded. Please try again later or contact support if this persists.
ECOM00262RETR response: 550Permissions error. Please validate permissions and credentials and try again.
ECOM00265Failure when receiving data from the peerThe transfer was interrupted. Please check your firewall settings.
ECOM00142Source duration should not be greater than .*Source duration should not be greater than 12 hours.
ECOM00143Video size should be greater than .*Video size should be greater than 100x100
ECOM00144Video bitrate should be greater than .*Video bitrate should be greater than 1k
ECOM00266result file too smallThe output is much smaller than expected (calculated from its duration and specified bit rate). Please try decreasing the bitrate.
ECOM00267Upload error: Timeout was reachedPlease try to restart failed uploads.
ECOM00268response reading failedTry using passive FTP mode (add ?passive=yes to the end for your URL)
ECOM00269Audio extraction failedOur decoder could not extract audio stream from your source file.
ECOM00270Connection timed outPlease check your firewall settings.
ECOM00271Progress stuckUnfortunately, encoding engine hasn't shown any progress for a long time while processing this task. The problem could be in the engine itself or in your source media. Please contact support for details.
ECOM01101Encoding was not completed:.*Source file does not contain audio stream for audio_only=yes streamYour source file did not contain an audio stream. Please check your source file for an audio stream if the request that you made was for an output requiring audio_only stream.